Delivery and Returns
UK Delivery - the coast by post
Starting at only £2.95 our standard delivery charges are based on final order weight. Although many of our products are heavy, our maximum delivery & packing fee is £4.95 for UK orders (some items have free delivery).
We aim to pack & dispatch your order within 24 hours of receipt and for the items to arrive with UK customers within 2-4 working days subject to stock availability. During busy periods we will endeavour to inform you if there are any delays. Please note a signature may be required on delivery.
UK Next Day Delivery
We are also able to offer a UK Next Day trackable service for urgent orders to mainland England, Wales, Scotland and Northern Ireland (Northern Ireland and some highland postcodes may take 2 days).
This option costs £9.95 and is available on orders placed Monday to Friday no later than12 midday from receipt of payment. A signature is required on delivery.
Selecting Next Day delivery after this time will mean your package will be dispatched the following day for delivery the next working day. Please be aware that weekend deliveries are not possible with our Next Day service, therefore if selected on a Friday your package will be delivered on Monday (or the next working day in the case of a bank holiday).
International Delivery (including Channel Islands)
Starting at only £2.95 our delivery charges are based on final order weight.
We dispatch many orders overseas, use reputable courier services and ensure items are well packed.
International deliveries on average take between 3-8 days to arrive, but some shipments can take up to 2 weeks and possibly longer depending on their end destination. We are therefore unable to guarantee a specific arrival/delivery date for overseas deliveries.
If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
All gifts sent through our International delivery services are insured for loss or damage in transit, unfortunately carriage costs are not, so if for whatever reason the goods are not accepted by the recipient, not collected when/where required or returned to sender then these costs are entirely at your own risk.
We are not responsible for the reliability or otherwise of overseas postal/courier services.
All transactions are made in British Pounds Sterling and the exchange rate is calculated by the payment card provider at time of transaction. Please note that some banks may charge you an additional fee for certain transactions (for example, international transactions).
Please note that any refunds to overseas orders will be done in British Pounds Sterling for the exact amount charged by us in Pounds Sterling.
Buy the Sea cannot be held responsible for any variations in exchange rates and consequent loss of currency as a result of any such changes. We strongly recommend our customers to consider this before placing and confirming any overseas orders.
When parcels travel we are charged not only for the weight of the parcel but also for the amount of space the parcel takes up. In order to charge correctly for the weight and size of an item, carriers have developed an international volume to weight calculation.
For some parcel sizes and destinations we may need to contact you for additional delivery charges. Where this happens you will be given the opportunity to accept or decline your order.
Please contact us email@example.com if you want to check timing or costs of delivery; we'll be very happy to help.
We hope that you will be delighted with your purchase from us; however we understand that there are occasions where you may wish to return an item.
We have every confidence in our products, but if you are in anyway dissatisfied with your purchase you may return it to us within 30 days of receipt for a refund or replacement.
In the first instance, please notify us of your wish to return a product within 14 days of receipt or in the case of faulty or damaged goods within 48 hours of receipt.
All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund.
We are not able to issue refunds for goods that are not returned in the condition in which they were received.
Returns are made at the buyer expense unless you are returning a faulty or incorrectly delivered item.
If your item is damaged or faulty and you have requested a replacement, we will send this replacement free of postage and packing charges.
Please don’t destroy or throw away any product, even if it’s faulty, as we may ask for a photograph of damaged products to speed up the resolution process or may ask for the product to be returned, doing so may affect any refund you may be entitled to.
For hygiene reasons, we regret that earrings for pierced ears are non-returnable.
Unfortunately, some items are non-cancellable and non-refundable:
Anything that’s made to your specific requirements (ie: outside of standard customisation options offered), is personalised or otherwise can't be resold due to a bespoke element.
For example creative pieces that are specially commissioned when you place an order, some furniture pieces, art, sculpture and lamps.
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.