terms & conditions for shoppers
Our simple terms are here to help and inform you, please take a moment to review them.
Making a purchase could not be easier. Just browse our store, and click on the “add to basket” button for any items that you wish to buy, and they will be placed into your shopping basket. You will then be able to modify the order quantities.
After you have finished your selection, click the “Checkout” button for payment options. If you get stuck, please call us on 01460 57405 (Mon-Fri 9.30-4.30) for help. Don't forget you can always place your order by phone if you prefer.
Starting at only £2.50 our standard delivery charges are based on final order weight. Although many of our products are heavy, our maximum delivery & packing fee is £4.95 for UK orders (some items have free delivery).
We aim to pack & despatch your order within 24 hours of receipt and for the items to arrive with UK customers within 2-4 working days subject to stock availability. During busy periods we will endeavour to inform you if there are any delays. Please note a signature may be required on delivery.
We are also able to offer a UK Next Day trackable service for urgent orders to mainland England, Wales, Scotland and Northern Ireland (Northern Ireland and some highland postcodes may take 2 days)
This option costs £9.95 and is available on orders placed Monday to Friday no later than12 midday from receipt of payment.Selecting Next Day delivery after this time will mean your package will be dispatched the following day for delivery the next working day. Please be aware that weekend deliveries are not possible with our Next Day service, therefore if selected on a Friday your package will be delivered on Monday (or the next working day in the case of a bank holiday).
international delivery (including Channel Islands)
Starting at only £2.80 our delivery charges are based on final order weight.
We dispatch many orders overseas, ensure items are well packed and use reputable courier services.
International deliveries on average take between 3-8 days to arrive, but some shipments can take up to 2 weeks and possibly longer depending on their end destination. We are therefore unable to guarantee a specific arrival/delivery date for overseas deliveries.
You will be liable for all duties and levies payable at any foreign port as a result of delivery of goods outside of the UK. You shall not be entitled to cancel your order beyond acceptance of our terms on the basis of unforeseen duties or levies. Should the goods be impounded for any reason by the Authorities of the country to which sent, payment of those duties are the recipients’ responsibilities.
All gifts sent through our International delivery services are insured for loss or damage in transit, unfortunately carriage costs are not, so if for whatever reason the goods are not accepted by the recipient, not collected when/where required or returned to sender then these costs are entirely at your own risk.
We are not responsible for the reliability or otherwise of overseas postal/courier services.
All transactions are made in British Pounds Sterling and the exchange rate is calculated by the payment card provider at time of transaction. Please note that some banks may charge you an additional fee for certain transactions (for example, international transactions).
Please note that any refunds to overseas orders will be done in British Pounds Sterling for the exact amount charged by us in Pounds Sterling.
Buy the Sea cannot be held responsible for any variations in exchange rates and consequent loss of currency as a result of any such changes. We strongly recommend our customers to consider this before placing and confirming any overseas orders.
When parcels travel we are charged not only for the weight of the parcel but also for the amount of space the parcel takes up. In order to charge correctly for the weight and size of an item, carriers have developed an international volume to weight calculation. For some parcel sizes and destinations we may need to contact you for additional delivery charges. Where this happens you will be given the opportunity to accept or decline your order.
Please contact us email@example.com if you want to check timing or costs of delivery; we'll be very happy to help.
If an item you have ordered should become unexpectedly out of stock, we will back order the item for you. You will always be emailed with the option to cancel your order if you would rather not wait, particularly if the item was selected for a special occasion. Our delivery charge applies only once to an order. If any items become out of stock there will be no additional fee for posting them on at a later date.
We have every confidence in our products; however, if you are in anyway dissatisfied with your purchase you may return it to us within 28 days of receipt for a refund or replacement (for hygiene reasons we regret that earrings for pierced ears are non-returnable).
In the first instance please email us at firstname.lastname@example.org within 7 working days of receipt of the goods detailing reason for return and providing name and order number.
The goods must be in their original condition with packaging and labels intact. Returns should be sent by post to Buy the Sea, 34 East Street, Ilminster, Somerset TA19 0AN (at the buyer’s expense). We regret that postage can only be refunded if the item is faulty. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours, and we will be happy to replace or refund on the product/s return.
Once payment has been confirmed, we are unable to cancel an order. If you are unhappy with the goods once they have been received, please follow the returns procedure above.
We take your security very seriously at Buy the Sea, and have therefore implemented online payments through Barclaycard, an industry leader with a strong reputation regarding security. Barclays automatically encrypts your confidential information in transit from your computer to theirs, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
This means store pages are uploaded to a secure area of a web server that is heavily guarded both physically and electronically, to control access. When customers are submitting data over an SSL connection (shown by the golden padlock or golden key appearing in the browser window), nobody else on the Internet will be able to read what they are typing in. This prevents the interception of credit card numbers as they are entered. So secure that even we don't see your card details!
To increase the security of Internet transactions Visa and MasterCard have recently introduced 3D- Secure (like an on-line version of Chip and PIN). Depending on the card you have chosen to use, when you click on Proceed you may be asked by your card issuer for further authentication.
As regards computer viruses, our computer system is protected by the very latest anti-virus software, which is automatically updated every four hours. The system is further protected by a firewall, so you can be sure that you are in safe hands!
We collect only the basic personal details required to process your order and to enhance our relationship with you. We may from time to time send you newsletters and details of offers and promotions we are running. You may of course unsubscribe simply by emailing us. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. Our security measures encrypt information while it is being transmitted across the Internet so that unauthorised people cannot read it.
What are cookies?
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable you to shop with us online.
The main purposes for which cookies are used is for technical purposes essential to effective operation of our website particularly in relation to on-line transactions. They are also used to collect information about how visitors use our site. We use the information collected by Google Analytics to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors, where they have come from and the pages they visited.
If you only disable 3rd party cookies you will not be prevented from making purchases from our site. If you disable all cookies you will be unable to complete a purchase from this site
Please check back frequently to see any updates or changes to our policy.
By purchasing and/or redeeming a gift voucher you will be deemed to have read and understood these terms and conditions and agree to be bound by them in respect of gift vouchers.
Gift vouchers can only be sent during our normal working hours whether sent by post or email.
Vouchers must be redeemed within one year of the date of dispatch by us and will expire after such date.
When used, the value of the voucher will be deduct from the total value of the goods purchased. This exclude’s post & packing charges which will be applicable at the normal rate.
If the goods purchased total is less than the value of the gift voucher, a new gift voucher will be issued with the balance and will come with an expiry date based on the original voucher date purchased.
If the goods purchased exceed the amount of the gift voucher, the balance must be paid by credit or debit card when the gift voucher is redeemed.
Our gift vouchers can only be redeemed at buythesea-bymail.co.uk or over the telephone on 01460 57405 and used towards the purchase of items currently featured on our site (subject to availability).
One or more gift vouchers can be redeemed against a single order.
Each voucher has a unique code that can only be used once.
Gift vouchers cannot be used to purchase other gift vouchers.
We shall not be responsible if a gift voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission.
A gift voucher may be cancelled and refunded to the purchaser, provided that the purchaser cancels such gift voucher within seven (7) working days of purchase of the gift voucher.
Gift vouchers cannot be redeemed for cash and are not transferable or assignable.
environmental statement - shells
This is to confirm that the seashells and shell products supplied at Buy the Sea are all collected from a naturally sustainable resource and are either a by-product of local food gathering, or naturally available, such as flotsam brought in by the tide.
Many shells will have acquired certain marks and imperfections during their lifetime and these should be considered perfectly normal.
They are gathered and exported with the permission of the local fisheries authorities and (when required) with certification from CITIES (Convention on International Trade in Endangered Species).
We sell no endangered species and we continue to make every effort to monitor relevant data through trade information and conservation societies in order to ensure this continues to be the case.
Every effort has been taken to ensure description, photographic reproduction and specifications of products are correct at time of going to press. However, due to the hand finished nature of some items, slight variations may occur between actual goods and those pictured; uniformity cannot be guaranteed. We reserve the right to change the specification of products without prior notice.
The title of goods passes to the customer at the time of payment. Until such time
Buy the Sea shall retains full legal and equitable title to the goods.
Buy the Sea, under no circumstances, accepts liability for losses special to the particular circumstances of the customer, indirect or consequential losses or loss of profit, damage to property or wasted expenditure.
All contents and information on this site including without limitation text, graphic and images, are the property of Buy the Sea or respective owners and are protected by United Kingdom Copyright Laws.